I had the privilege to speak at the Mid-Atlantic Marketing Summit in Baltimore’s inner harbor last month. The event brought together some of the sharpest marketing minds in the Baltimore / Washington area.
Reputation management has been on my mind recently. In the last few years I’ve created strategies and deployed ORM programs across several organizations. So I packed the presentation full of models for creating a ‘culture that cares’ and practical tips to responding to ratings and reviews. I hope you find it helpful!
The slides and video are both below.