Online Reputation Management (ORM) Presentation – Mid-Atlantic Marketing Summit

I had the privilege to speak at the Mid-Atlantic Marketing Summit in Baltimore’s inner harbor last month. The event brought together some of the sharpest marketing minds in the Baltimore / Washington area.

Reputation management has been on my mind recently. In the last few years I’ve created strategies and deployed ORM programs across several organizations. So I packed the presentation full of models for creating a ‘culture that cares’ and practical tips to responding to ratings and reviews. I hope you find it helpful!

The slides and video are both below.

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